Terms of use

Who we are

Hipo.ai is an Indian company focused on AI research and deployment for AdTech and adjacent use-cases. Our mission is to build useful AI tools while protecting user privacy and platform security. For more about Hipo.ai, visit https://www.hipo.ai/about.

Key definitions

• "You", "your" — the individual or entity using the Services.
• "Account" — the registration account you create to access the Services.
• "Content" — any Input (text, files, images, code) you submit and Output generated by the Services.
• "Input" — data, prompts, or materials you submit to the Services.
• "Output" — content produced by Hipo.ai in response to Input.

Acceptance of Terms

By creating an Account, accessing, or using the Services, you accept and agree to be bound by these Terms, our Privacy Policy, and any other policies or documentation posted by Hipo.ai that are incorporated by reference. If you do not agree, do not use the Services.

Registration & Access

Minimum age

You must be at least 13 years old or meet the minimum required age in your country to use the Services. If you are under 18 you must have permission from a parent or legal guardian to create an Account.

Account information & authentication

You agree to provide accurate, current, and complete information when creating an Account and to promptly update that information. You are responsible for safeguarding your Account credentials, API keys, and any authentication tokens. Do not share your password or API keys. You must:

• Use a strong password that meets the complexity rules shown during registration.
• Use multi-factor authentication (MFA) where offered — we strongly recommend enabling MFA.
• Notify Hipo.ai immediately at [email protected] if you suspect unauthorized access.

Organizational/Corporate accounts

If you register using an email address owned by an organization (for example, your employer), your Account may become part of that organization's business account. Administrators of that organization may access or control the Account in accordance with the organization's settings and our business terms. You represent you have authority to create and use the Account if you act on behalf of an organization.

Using the Services — permitted and prohibited uses

Permitted use

Subject to these Terms and all applicable laws, you may access and use the Services for your personal or internal business purposes.

Prohibited uses

You must not use the Services (or allow others to use them) to:

• Violate applicable laws, regulations, or third-party rights (including privacy and intellectual property rights).
• Upload, transmit, or distribute malware, exploits, or unsolicited spam.
• Reverse engineer, decompile, or otherwise attempt to derive source code, models, weights, or other non-public components of the Services (except to the extent prohibited by law).
• Programmatically scrape, bulk-export, or harvest content or data from the Services beyond API limits or in violation of rate limits.
• Attempt to circumvent security, rate limits, safety mitigations, or use the Services to build models that compete with Hipo.ai.
• Create content intended to deceive, defraud, or manipulate (deepfakes meant to harm, misrepresentations of identity, etc.).
• Use the Services to process or infer sensitive personal data about a natural person without lawful basis and explicit consent.

We reserve the right to suspend or terminate any use that we reasonably believe violates these prohibitions or poses security, safety, or legal risk.

Content, ownership & licenses

Your content

You retain ownership of Input you provide. Subject to these Terms and applicable law, you own Output generated for you. You represent and warrant you have all rights and permissions necessary for the Input you provide.

License to operate the Services

By providing Input and using the Services you grant Hipo.ai a limited, worldwide, royalty-free, sublicensable license to use, store, reproduce, modify, and display your Input and Output for the purpose of providing, improving, and securing the Services, unless you have an agreement with us stating otherwise or you have opted out where the feature is available. This includes using Content to detect abuse, to comply with law, and — where permitted and after any opt-out period — to improve models as described in our Privacy Policy.

Hipo.ai intellectual property

All rights, title, and interest in and to the Services (including all software, models, APIs, documentation, and the Hipo.ai brand) are and will remain the exclusive property of Hipo.ai and its licensors. You may use the Services only as expressly permitted by these Terms and any usage limits or license terms provided by Hipo.ai.

User security obligations & platform protections

In addition to the security provisions in our Privacy Policy, you agree to:

• Keep your credentials, API keys, and integration secrets confidential and rotate keys if compromise is suspected.
• Limit access to your Account and data to authorized users and maintain least privilege access internally.
• Apply reasonable security measures on systems you control (patching, access control, encryption in transit and at rest where applicable).
• Protect any exported Content (e.g., downloaded datasets, transcripts) using appropriate safeguards for the sensitivity of that Content.
• Promptly report suspected security incidents or vulnerabilities to [email protected].

Platform security measures: Hipo.ai applies industry-standard controls including TLS for data in transit, encryption at rest, RBAC, MFA for administrative access, vulnerability management, third-party penetration testing, and an incident response program. We maintain a bug bounty / responsible disclosure program — report issues to [email protected].

Paid accounts, billing, and refunds

If you purchase paid Services, you agree to pay the subscription or usage fees described at the time of purchase. Payment processing is handled by our payment processors (PCI-DSS compliant). Hipo.ai does not store complete payment card numbers. You are responsible for any taxes applicable to your purchases.

Unless otherwise stated, payments are non-refundable. We may offer refunds or credits at our discretion or as required by law. If we change prices for paid Services, we will give at least 30 days’ notice for material increases affecting existing subscribers.

Suspension & termination

We may suspend or terminate your access to the Services if you materially breach these Terms, violate policies, or for security, legal, or operational reasons. We will try to provide advance notice where practicable unless immediate action is necessary to protect users or the platform. You may terminate your account at any time through account settings; any fees already paid are non-refundable except as required by law or product terms.

On termination we may delete or anonymize Content in accordance with our retention and deletion policies. You should export any Content you need prior to termination.

Disclaimers & warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT WHERE PROHIBITED BY LAW, HIPO.AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

YOU ACKNOWLEDGE THAT OUTPUTS FROM AI SYSTEMS ARE PROBABILISTIC; YOU SHOULD NOT RELY ON OUTPUT AS FACT OR PROFESSIONAL ADVICE. YOU ARE RESPONSIBLE FOR VERIFYING OUTPUT BEFORE ACTING ON IT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER HIPO.AI NOR ITS AFFILIATES, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO HIPO.AI FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS — IF APPLICABLE LAW RESTRICTS THESE LIMITS, LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED.

Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold Hipo.ai, its officers, directors, employees, and agents harmless from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your breach of these Terms; (b) your use of the Services; (c) Content you submit; or (d) your violation of applicable law or third-party rights.

Copyright, DMCA & takedown

If you believe your copyright has been infringed, please follow the copyright complaint procedure below. Hipo.ai will respond to valid notices and may remove or disable access to allegedly infringing content and terminate repeat infringers.

Copyright agent / Notices:

To be effective, a notice must include the information specified by applicable law (e.g., identity of the copyrighted work, location of the alleged infringing material, contact information, and a statement made under penalty of perjury). See our Privacy and Copyright pages for details and the online takedown form.

Dispute resolution — arbitration & class waiver

Mandatory arbitration & waiver of class actions: Except where prohibited by law, you and Hipo.ai agree that disputes arising out of or relating to these Terms will be resolved by final and binding arbitration, and that you and Hipo.ai waive any right to a jury trial or to participate in a class, consolidated, or representative action.

Informal dispute resolution: Before initiating arbitration or litigation, you must first notify us and give us an opportunity to resolve the issue informally by submitting a notice through our dispute form (link available on our site). We will respond within a reasonable time. Informal dispute resolution does not extend statutory filing deadlines.

Opt-out: You may opt out of the arbitration agreement by notifying Hipo.ai in writing within 30 days of first creating an Account by following the opt-out procedure described on our site.

Arbitration details: Unless you opt out, arbitration will be administered by National Arbitration and Mediation ("NAM") (or another mutually agreed forum) under its rules. Claims will be resolved by a single arbitrator selected under those rules. The arbitrator will apply the substantive law of India (except where federal arbitration law requires otherwise) and the seat of arbitration will be Thane, Maharashtra, India, unless otherwise agreed. Exceptions: uk-text-small claims court claims and requests for injunctive relief to stop unauthorized access or IP infringement may be brought in a court of competent jurisdiction.

If any part of this arbitration section is found unenforceable in your jurisdiction, that part may be severed and the remainder of the dispute resolution provisions will apply to the fullest extent allowed by law.

Export controls, sanctions & trade compliance

You must comply with applicable export, re-export, and sanctions laws and regulations. You may not use the Services in or for the benefit of any country, entity, or person subject to an applicable trade embargo or sanctions program. You warrant that you are not located in, under the control of, or a national or resident of any such country or on any applicable denied-party list.

Changes to these Terms

We may update these Terms from time to time. If we make material changes that are adverse to you, we will provide at least 30 days' notice via email or in-product notification. Continued use of the Services after the effective date of the updated Terms constitutes acceptance. Non-material changes may take effect immediately upon posting.

General provisions

• Governing law: These Terms are governed by the laws of India (excluding conflict of laws rules). Subject to the dispute resolution section, courts in Thane, Maharashtra have exclusive jurisdiction for any court actions.
• Severability: If any provision is found invalid, the remaining provisions remain in effect.
• Assignment: You may not assign these Terms without our prior written consent. Hipo.ai may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire agreement: These Terms, our Privacy Policy, and any additional Service-specific terms are the complete agreement between you and Hipo.ai regarding the Services.

How to contact us

If you have questions about these Terms, contact:

Nuclespace Private Limited

C WING BLDG.FLAT NO.33 KAVESAR G.B.RD , THANE, Maharashtra, India - 400604

• Support / general inquiries: support (in-product) or [email protected]
• Legal / copyright: [email protected]
• Security reports / vulnerability disclosures: [email protected]
• Privacy / DSARs: [email protected] and [email protected]

Please include relevant details (Account email, screenshots, timestamps) so we can respond promptly. We may require identity verification for certain requests.